Digital purchases
Cutikut Gifts are digital, closed-loop credits for use only inside CUTIKUT. A completed purchase adds Cutikut Gifts to the purchasing user's CUTIKUT account after payment confirmation.
CUTIKUT · REFUNDS
Refund Policy
This Policy describes how refund requests for digital Cutikut Gifts purchases are reviewed.
Last updated: September 16, 2026
This Policy applies to Cutikut Gifts purchases completed through payment methods enabled in your CUTIKUT checkout. Sandbox transactions do not charge real money.
Refund requests
Refund eligibility is reviewed under this Policy and applicable law. Factors may include the purchase status, whether purchased Cutikut Gifts have been used, technical errors, duplicate transactions and other relevant circumstances.
Unauthorized or fraudulent charges
Report suspected unauthorized or fraudulent charges promptly. Include the account email, transaction date, amount and any available payment reference, but never email a full card number or password.
Promotional Cutikut Gifts
Unused promotional or bonus Cutikut Gifts may be subject to separate campaign terms. Promotional Cutikut Gifts do not have cash value, and their treatment may differ from Cutikut Gifts purchased with money, subject to applicable law.
How refunds are issued
If a refund is approved, it is generally returned through the original payment method where supported. Associated Cutikut Gifts may be removed from the CUTIKUT account, and balances or features may be restricted while a dispute is reviewed.
Request support
Send refund and payment questions to support@cutikut.com. We may request information needed to identify the account and transaction.